Privacy Policy

Last updated: May 15, 2025

1. Who We Are

Empire Facility Management, LLC (“Empire,” “we,” “our,” or “us”)
Website: https://empirefacilitymgmt.com
This Privacy Policy applies to all visitors to our website and clients within New York State. Empire is a commercial cleaning and property management company serving businesses in New York.

2. Personal Data We Collect & Why

2.1 Device Information

  • IP address, browser type, time zone, cookies, referring pages, on-site actions
  • Collected via cookies, log files, web beacons, tags, and pixels
  • Used for fraud prevention, analytics, and site optimization

2.2 User-Supplied Information

  • Contact Us form: name, email, optional phone number (to respond to inquiries)
  • Comments: comment text, IP address, browser user-agent (spam control & public display)
  • Media uploads: files you choose to upload (to display your content)

Providing a phone number is optional.

3. Cookies & Similar Technologies

  • Functional cookies for log-in sessions and comment convenience
  • Analytics cookies (Google Analytics) to measure site traffic
  • When you visit our website, a cookie banner allows you to accept or decline non-essential cookies. You can manage cookie preferences via your browser settings or by revisiting the cookie banner.
  • Learn more about disabling cookies at allaboutcookies.org

4. SMS Text-Messaging Consent

4.1 How to Opt In

When you enter a mobile number in the Contact Us form, an unchecked box labelled “Text me updates” appears. Checking this box gives prior express written consent for Empire to send text messages related to quotes, scheduling, service updates, billing questions, appointment confirmations, and customer support.

4.2 Message Frequency & Rates

  • Message frequency varies based on customer interaction, but will not exceed 4 messages per month unless further responses are warranted by customer interaction
  • Message & data rates may apply

4.3 How to Opt Out / Get Help

4.4 No Marketing Texts

We do not send promotional or advertising SMS messages.

4.5 Messaging Terms and Conditions

By providing your phone number and agreeing to receive texts, you consent to receive text messages from Empire Facility Management, from 315-523-7164, related to quotes, scheduling, service updates, billing questions, appointment confirmations, and customer support. Consent is not a condition of purchase. Message and data rates may apply. Message frequency varies based on customer interaction, but will not exceed 4 messages per month unless further responses are warranted by customer interaction. You can reply STOP to unsubscribe at any time or HELP for assistance. You can also contact us at 315-523-7164 or info@empirefacilitymgmt.com. Mobile opt-in information is never shared with third parties.

5. How We Use Your Information

  • Communicate with you (email, phone, or SMS if you opted in)
  • Provide quotes, service updates, and billing information
  • Improve and secure the website
  • Never for third-party marketing or list-sale purposes

We process your data to respond to your inquiries, provide services, or protect our legitimate interests (e.g., site security and analytics).

6. Data Sharing

  • Customer data is not shared with 3rd parties for promotional or marketing purposes.
  • Mobile opt-in and consent are never shared with anyone for any purpose. Any information sharing that may be mentioned elsewhere in this policy excludes mobile opt-in data.
  • Limited service providers: We share data with trusted vendors (e.g., web hosting providers, Google Analytics, SMS messaging services) who process data only to operate our business and are bound by confidentiality.
  • No external transfers: We do not transfer consumer data to external organizations except to comply with the law or protect our rights.
  • Information may be disclosed if required by subpoena, court order, or other legal process.

7. Data Security

We maintain strict internal policies and technical safeguards—encryption in transit, limited-access credentials, and routine audits—to prevent unauthorized access, alteration, or disclosure of your data. In the unlikely event of a data breach, we will notify affected users as required by applicable law.

8. Data Retention

  • Comments & metadata: retained indefinitely
  • Contact-form entries: retained 2 years, then securely deleted
  • Analytics logs: retained 26 months (Google Analytics default)
  • SMS opt-in records and related data (e.g., phone numbers): retained for as long as you remain opted in, or up to 2 years after you opt out, unless required by law to retain longer
  • Registered users can view, edit, or delete their profile at any time (username excepted)

9. Your Rights

  • Request an export of the personal data we hold about you
  • Ask us to delete your personal data (unless we must keep it for legal reasons)

10. Children’s Privacy

Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us at info@empirefacilitymgmt.com to request deletion.

11. Changes to This Policy

We may update this Privacy Policy to reflect operational, legal, or regulatory changes. Revisions will be posted on this page with a new “Last updated” date. For significant changes, we may notify users via email or a prominent notice on our website.

12. Contact Us

If you have questions, concerns, or complaints about this Privacy Policy or our data practices, please contact us:
Phone: 315-523-7164
Email: info@empirefacilitymgmt.com
Mail: Empire Facility Management, LLC, 465 Holly Street, Watertown, NY 13601, USA